To collect this data you should either have same application installed on a client or install affected printer locally on Terminal server. make a scan/photo of the printout and call it pub_app_printout.Ĭollect print job data of correct printout:.To collect spooler job, compress C:\Windows\System32\spool\PRINTERS folder, call it spool_app_incorrect and delete content of this folder. Where is a user you logged in with to a client machine.Ĭompress this folder and call it ClientSavedJob_app. Locally on a client machine locate ClientSavedJob in C:\Users\\AppData\Local\Temp\, compress this folder and call it ServerSavedJob_app.Ĭollect print job data of incorrect printout from client:.Where is username that specified in Parallels Client Connection Properties.
On Terminal server locate SavedJob folder in C:\Users\\AppData\Local\Temp\, Open published Desktop, run the custom application and print using redirected printer. Make sure that folder C:\Windows\System32\spool\PRINTERS is empty on a local client machine (spooler keeps jobs here).
Locate and select Driver File and click on Properties:
Take a screenshot of this Driver Properties dialog and call it driver_properties.
In the opened dialog switch to Drivers tab > find required driver, select it and click on Properties
Navigate back to Control Panel > Hardware and Sound > Devices and Printers > select printer and click on Print server properties: Open Control Panel > Hardware and Sound > Devices and Printers > right-click the printer in question > Printer Properties > Advanced and note Driver name: Take screenshots of printer driver properties: Note: if option is greyed out, return to General tab and click on Change Properties. Open Control Panel > Hardware and Sound > Devices and Printers > right-click the printer in question > Printer Properties > Advanced > check Keep printer documents > Apply: open Parallels Client > in menu bar navigate to Tools > Options and check Enable Logging.Please collect environment information following this article.Following procedure will help to collect all the required information to narrow down the cause of the issue. To troubleshoot margin issues it is important to understand if issue is related to specific published application, specific printer or specific driver. All tests below should be carried out using the same printer, same client machine and same server machine (except step 14).In RAS Universal Printing technology in Connection Properties > Printing > Options dialog EMF format should be specified.Client should be configured to use only RAS Universal Printing technology in Connection Properties > Printing